Refunds Policy

Returns

Please contact NAMIYA JAPAN  before returning any items, so that we may assist you. Merchandise can only be returned if it’s in its original packing and condition. If, upon return, items are found to be damaged, they will not be accepted or credited.

 

Return process

 

Returns are accepted for full credit up to 14 days from the date the package carrier says the package was delivered. Email return@namiyajapan.com.au  with your order number (listed on your packing list), and the reason for the return. You will receive an electronic return information.

Refunds Email: info@namiyajapan.com.au

 

Please Note:

  • Shipping charges are not refundable.
  • When returning items pack them well to avoid breakage. Pack them in original packing materials .
  • You will receive your refund within one week of our receipt of the item.
  • NAMIYA JAPAN  products purchased anywhere other than namiyajapan.com.au cannot be returned. Please contact the original seller about their return policy.
  • Damages and defective merchandise occur occasionally.
  • Report the specific item and problem immediately to

    info@namiyajapan.com.au

  • You will receive a reply with further instructions. Do not return the damaged or defective merchandise unless instructed to do so.

 

What should I do if my package is damaged or lost?

  • If your package is lost or the contents of you parcel are damaged during transit, you must submit your claim in writing and by email within 72 hours of the delivery date. 
  • We are unable to accept or process claims for deliveries older than 72 hours.
  • Your email must include: the collection and delivery date, both the sender and receivers names and addresses and the date of the claim. You must also state the declared value of your parcel contents, a description of the packaging material used and a description of the damage sustained.
  • When submitting your claim please include: The photographs taken before and after the parcel delivery, an invoice or receipt that proves the value of the item that was damaged, a copy of the report issued by the courier at the time of delivering your damaged parcel. Our delivery partners will only reimburse successful claims if the claimant is able to prove the value of the goods with an official document.
  • When taking delivery from the driver, it is important that you examine the package for any sign of damage. If the package and/or the contents appear to be damaged, please ensure that you open and check the contents with the driver present. If the contents are in fact damaged, it is important that you get a written acknowledgement from the driver that the goods were delivered in a damaged condition. Verbal recognition from the driver cannot be used as part of your claim.
  • For high value items we strongly recommend photographically documenting the packaging procedure so that should you need to make a claim for damages, you can successfully prove that you packed the goods correctly.
  • Claims submitted without photographs taken at the time of delivery of the broken or damaged item, and/or that do not have a copy of the report completed by the courier on delivery, and/or do not contain an invoice or receipt proving the value of the goods, are more likely to be rejected.

If your question has not been answered here please contact

info@namiyajapan.com.au